Refund policy

Last updated: July 8, 2026

We want your Paddle Tailor order to arrive clean, accurate, and ready to give. Please inspect your order when it arrives and contact us through our Contact Us page if anything is damaged, defective, or different from what you ordered.

Return window

For eligible non-custom items, you have 30 days after receiving your order to request a return. Items must be unused, in the same condition that you received them, with original packaging and proof of purchase.

Custom and personalized items

Custom paddles, edge tape, personalized accessories, mockup-approved artwork, names, logos, photos, and other made-to-order designs are created specifically for your order and are not returnable because of a change of mind. If a custom item arrives damaged, defective, or incorrectly made, contact us and we will review the issue and help make it right.

Starting a return

To request a return, contact us through our Contact Us page with your order number and photos if the issue involves damage or a production error. Items sent back without first requesting a return may not be accepted.

Damages and issues

If your order is defective, damaged in transit, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and offer the appropriate next step.

Non-returnable items

Gift cards, sale items, used items, and personalized or made-to-order items are not returnable unless required by law or unless the item is defective, damaged, or incorrect.

Exchanges

The fastest way to receive a different eligible item is to request a return for the original item and place a new order once the return is accepted.

European Union 14-day cooling off period

If merchandise is shipped into the European Union, you may have the right to cancel or return eligible merchandise within 14 days, for any reason and without justification. Returned items must be unused, in original packaging, and accompanied by proof of purchase. Custom-made or clearly personalized items may be excluded from this right where permitted by law.

Refunds

We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.